Terms of Service

1. The service

Portugal Mailbox provides you with a Portuguese postal address for correspondence. We receive letters addressed to you at that address, open and scan them under the mandate you sign at onboarding, notify you by email, and make the scans available to you. Originals are stored for 60 days after scanning and then confidentially destroyed, unless you ask us to forward them.

2. Plan and pricing

• €5/month, including reception and scanning of up to 5 letters per calendar month.
• Each additional letter in the same month: €1.
• Forwarding of an original within Portugal or abroad: CTT postage cost + €2 handling, quoted before you confirm.
• Prices include VAT. Billing is monthly in advance via Stripe; you can cancel at any time with effect from the end of the paid period.

3. What the service does not include

• Parcels, declared-value mail, cash-on-delivery items, or anything that is not a letter. If a parcel arrives, we will ask the carrier to return it to sender.
• Use of the address as a registered office (sede social), tax domicile, company formation address, vehicle registration address or similar legal seat. The address is for correspondence only.
• Legal responsibility for deadlines attached to official or judicial notices delivered to the address. We scan and notify you promptly, typically within 1 business day of reception, but acting on the contents and their deadlines is your responsibility.
• Legal advice of any kind.

4. Onboarding and identity

Before activation you must provide your full name, a valid ID document (citizen card or passport), a residential address and an email, and sign the reception and opening mandate. We may refuse or terminate service where identification is incomplete or the service is being misused.

5. Mail handling

• Letters are opened and scanned only under your express written mandate, by staff bound to confidentiality.
• Scans (envelope and contents) are made available to you by email and remain accessible while your subscription is active, and for 90 days after it ends.
• We may refuse or set aside unopened any item showing signs of illegality or danger, and report it to the authorities where legally required.
• Registered letters requiring a signature are signed for by us as your agent under the mandate. Where a delivery legally requires the addressee in person, we cannot accept it and it will follow the carrier's normal absent-addressee procedure.

6. Your obligations

• Use the service only for lawful purposes and only for your own mail (one subscription covers one named person; additional names are additional subscriptions).
• Keep your email and payment details current; scans are delivered to the email on file.
• Update senders with your new address when you cancel; after termination we return new mail to sender or follow your instructions for 30 days.

7. Liability

We are liable for the diligent execution of the service. We are not liable for postal carrier failures (loss, delay or misdelivery before the mail reaches us), for consequences of deadlines contained in your correspondence, or for events outside our reasonable control. Our total liability in any 12-month period is limited to the amounts you paid us in that period, except where liability cannot be limited under Portuguese law. Nothing in these terms limits your statutory consumer rights.

8. Termination

You can cancel at any time from your account or by email to ola@portugalmailbox.com. We can terminate with 30 days' notice, or immediately for misuse, non-payment or failed identification. On termination, scans remain available for 90 days and stored originals for 30 days.

9. Complaints and disputes

Contact ola@portugalmailbox.com first — we answer within 2 business days. Portuguese law applies. Consumers may resort to the competent alternative dispute resolution bodies (livroreclamacoes.pt; consumer arbitration centres).

10. Changes

We may update these terms with 30 days' email notice. If you do not accept a change, you may cancel before it takes effect.